Making The Cut

By Scott and Jennifer Fontana

Making The Cut

Making the Cut: What Not to Do

As a small business owner, we are constantly advised and guided on what actions, methods and paths to follow to ensure success. Do this to further your business, do that to be the best boss. Few tend to highlight the things you should not do, when in reality, they are just as important as the things that you should do.

Jeff Haden, best-selling business author and contributing writer for Inc Magazine recently wrote a list of things not to do every day to be and stay successful.  Listed below are a few of the recommendations that stood out to us and ones we strive to follow in our salon to ensure we are productive, focused and successful.

Do not check your phone: We’ve all been there. You’re in a meeting or with a client and your phone vibrates. You do the sly-but-actually-really-obvious downward glance.

Want to stand out? Put your phone away. Be the person your clients and team members know will always give them their full attention no matter the situation. You won’t hurt your phone’s feelings and even better, you’ll build your credibility as a business owner and team player even further.

Do not multitask during a meeting: The smartest person in the room is the person who pays the most attention to the room, Haden points out. Without any other distractions or attention diversions, you will be amazed at how much more you learn. In the salon, we are essentially forced to multitask as we cut and style our clients hair while holding a conversation. Could you imagine if we were fidgeting with our phones or talking to a third party while trying to do our job? Our clients trust us more because we listen and focus on our task at hand.

- Do not let the past dictate the future:  Mistakes and bad days are inevitable. They are valuable and you can definitely learn from them. Then you need to let them go.

While this seems easier said than done, try turning the situation into an opportunity to learn something about yourself and how you could have handled the situation better. Your past is your training, so don’t let it define your future!

- Do not gossip: Not only should you not participate in gossip, you shouldn’t tolerate it. If you’ve talked to more than one person about something “Joe” is doing, wouldn’t it benefit everyone if you stepped up and actually talked to Joe about it? Haden continues this discussion by pointing out that if you feel it’s not your place to talk to Joe about it, then it probably isn’t your place to talk about Joe.

Spend your time at work focusing on work and engaging in productive and positive conversations. It’s the fastest track to a respected reputation.

- Do not say yes when you really mean no: When you say no, you will only feel bad for a few moments. When you say yes when you really wanted to say no, Haden points out that you will feel bad for a much longer time, or at least until you do whatever it was you didn’t want to commit to in the first place. Learn to say no; you’ll earn more respect for being honest than over-promising and under-delivering.

What have you learned to avoid doing on a day to day business? What has been successful for you?

*Note: the items listed here do not make up Haden’s entire list. To see the completed list, visit Inc. Magazine

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