Making The Cut

By Scott and Jennifer Fontana

Making The Cut

Making the Cut: Giving and Receiving Constructive Criticism

As business owners, it is rewarding to see our team grow and contribute to the success of Cristophe Salon Newport Beach. We strive to always improve as a team, which means contributing ideas and suggestions to help enrich the experience of our clients. One of the core responsibilities as a business owner that can help improve your business as a whole is to give and receive constructive criticism. Let’s face it, there’s nothing charming about this daunting task, but it is something that should be accomplished regularly to help direct your team in the direction you’d like your company to continue in.

Kevin Daum, business writer for INC Magazine, provides tips for small business owners that can help take the sting away from a critique and keep things positive.

Know Your Goal: What are you trying to achieve by the end of the conversation? Are you simply venting or is there an issue that needs to be addressed immediately in order to help the business as a whole? If there is a problem, finding the solution as soon as possible is your priority and obligation as a business owner. Write down a concise plan of how you want your conversation to go and what the best possible outcome could be.

Choose the Best Place and Time: Considering a neutral environment for giving a critique is important and can help put both you and your employee at ease. At Cristophe Salon Newport Beach, we discuss business behind closed doors and never in front of clients. Having these conversations publicly can lead to your employees feeling embarrassed and give off an unprofessional vibe to clients and other employees who might overhear your conversation.

Get Straight to The Point: Although trying to take the edge off by sharing a personal experience similar to the one you’re critiquing can ease the situation, stay on point in order to not create confusion. State your critique in few words and avoid rambling.  The more you say, the more likely you will distract from the key points of the conversation.

Cater Your Critique to the Individual: At Cristophe Salon Newport Beach we have a colorful range of personalities and team members. Knowing your staff is key to having a great outcome from your conversation. What may work for one person may not work for another, so allow your critique to be catered to each individual’s abilities and goals.

How do you give or receive constructive criticism?

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